Frequently Asked Questions

 

 

1.When will I receive my order?

Delivery to UK addresses is within 2-3 working days. Delivery to international addresses is 5-7 working days.

2.What payment methods do you accept?

We accept all major credit and debit cards through Google Checkout and Paypal on our site.

3.Is your site secure?

During and after the checkout process your credit card details are encrypted, once you reach the screen where you enter your details you are on our secure server, after your order is placed your credit card details are then encrypted again to prevent anyone accessing them

4.Can I place my order over the phone?

We will be introducing this feature in a few weeks

5.Do your prices include VAT?

Yes our prices include VAT

6.Do you accept international orders?

We ship all our products worldwide except gaming accessories. Please  make sure the item is compatible in your country before purchasing (such as power plugs) because we will not refund any orders.

7.Can I pick up my order from your warehouse?

Yes you can pick up your order from our warehouse – but please contact us first.

8.How do I return my order?

Please use our returns online service to return the item. To access returns online click on the Returns button. Simply follow the online instructions

9.How does the warranty work?

All our products carry a minimum 6 month warranty period. Our products carry a full

Warranty for the specified period. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment.